GENERAL TERMS AND CONDITIONS OF SALE AND BOOKING

Le 5 sur Thau – Mèze

Last updated: 25/08/2026

 

1. Object

These General Terms and Conditions of Sale and Booking (hereinafter "the Terms") govern all direct bookings made with Le 5 sur Thau for the seasonal rental of the furnished accommodation located in Mèze, Hérault.

Making a booking implies full and unreserved acceptance of these Terms by the guest.

 

2. Host Identification

Le 5 sur Thau

• Host: Mrs. Leila MASKALL

• Address: 5 impasse du Maréchal Ferrant, 34140 Mèze, France

• Phone: +33 (0)6 76 96 92 00

• Email: bonjour@le5surthau.com

• SIRET: 45211512400060

Le 5 sur Thau is an unclassified holiday accommodation (meublé de tourisme non classé) as of the date of these Terms.

 

3. Property Description

Le 5 sur Thau is an independent, furnished apartment located in Mèze, intended for short-term holiday rentals.

The accommodation includes:

• Maximum occupancy of 4 guests

• One bedroom sleeping 2 guests

• Additional sleeping arrangements accommodating up to 2 further guests

• A fully equipped kitchen

• A bathroom with shower

• Access to a private garden

• A private parking space

• Wi-Fi connection

• Air conditioning

• A Smart TV

 

Bed linen, bath towels, and kitchen towels are provided.

A detailed description of the property and its amenities is available on the Le 5 sur Thau website.

 

4. Occupancy Capacity

The accommodation can host a maximum of 4 guests.

The base rate is established for 2 guests. A surcharge applies for each additional guest, up to the 4-guest maximum limit. The applicable surcharge amount is displayed at the time of booking.

The number of occupants must match the details provided during booking. Any additional guest must be declared and approved in advance by the host.

The primary guest making the booking is responsible for compliance with these Terms by all occupants.

 

5. Duration of Stay

The minimum stay is 3 nights, unless a special offer is indicated at the time of booking.

The property is rented for the period stated in the booking confirmation and cannot be used as a primary residence.

 

6. Pricing

The accommodation price is the amount indicated at the time of booking and confirmed in writing.

Unless otherwise stated, the price does not include:

• The cleaning fee of €55 per stay

• The tourist tax (taxe de séjour), payable in addition

• Any applicable extra charges for additional guests or extra services requested by the guest

Prices are stated in euros (€).

The tourist tax is calculated according to the local rates and regulations set by Sète Agglopôle Méditerranée at the time of the stay, based on the accommodation price, number of qualifying guests, and number of nights. Legally exempt individuals are not subject to this tax.

 

7. Booking and Confirmation

All booking requests are subject to availability.

A booking becomes final upon:

1. Acceptance of these Terms by the guest;

2. Receipt of the payment specified at booking;

3. Written booking confirmation issued by the host.

 

For bookings made 30 days or more prior to arrival, a 30% deposit of the total accommodation cost is payable immediately upon booking. The remaining 70% balance will be automatically charged to the payment card on file 30 days prior to arrival.

For bookings made less than 30 days prior to arrival, 100% of the total amount is payable immediately upon booking.

Payments are processed securely online via credit or debit card (Stripe) at checkout.

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8. Cancellation by the Guest

• Free Cancellation: You may cancel free of charge up to 30 days prior to the check-in date for a 100% refund of any deposit paid.

• Non-Refundable Period (Within 30 Days): Once the remaining balance is collected 30 days prior to arrival, the full booking amount becomes strictly non-refundable. No refunds will be issued for cancellations, shortened stays, or no-shows within 30 days of check-in.

• Travel Insurance: Guests are strongly advised to purchase comprehensive travel and cancellation insurance. The host cannot refund payments for cancellations made within the 30-day non-refundable window, regardless of the cause (including personal emergencies, illness, or transport delays).

• Tourist Tax: If local tourist tax (taxe de séjour) was collected for a booking that is subsequently canceled, it will be fully refunded, as tourist tax is only due for nights actually stayed.

 

9. Cancellation by the Host & Force Majeure

If, due to circumstances beyond her control, the host is unable to provide the property on the scheduled dates, the guest will be informed as quickly as possible. All payments received for services not rendered will be promptly refunded. Where cancellation is attributable to the host, applicable legal provisions regarding liability and compensation apply.

In the event of force majeure (including natural disasters, official administrative decrees, or municipal orders prohibiting access to the property), neither party shall be held liable for non-performance of the contract. In such cases, all payments received for unfulfilled nights will be refunded in full, excluding any further compensation.

 

10. Right of Withdrawal

In accordance with Article L. 221-28 of the French Consumer Code (Code de la consommation), the 14-day statutory right of withdrawal does not apply to accommodation services provided on a specific date or during a specific period.

 

11. Check-in and Check-out

• Check-in: From 16:00 (4:00 PM). Early check-in may be requested and is subject to availability and cleaning completion; it cannot be guaranteed in advance.

• Check-out: By 10:30 AM at the latest.

Access instructions (key handover or secure key lockbox) will be communicated to the guest prior to arrival once full payment has been settled.

The accommodation must be vacated on time to allow preparation for incoming guests.

The guest agrees to leave the property in a reasonably clean and tidy state. The €55 cleaning fee covers standard post-stay cleaning and does not exempt the guest from following basic check-out guidelines.

 

12. House Rules

The accommodation is exclusively intended for temporary residential use by the individuals declared at booking.

The following are strictly prohibited:

• Exceeding the maximum capacity of 4 guests

• Hosting undeclared guests without prior written consent

• Organizing parties, events, or gatherings without prior written consent

• Causing noise disturbances that disturb the neighborhood

• Using the property for commercial, professional, or illegal purposes without prior agreement

• Removing or permanently moving furniture or equipment

 

Guests undertake to respect the neighborhood and quiet hours.

 

13. Pets

Pets are accepted only upon prior request and with explicit consent from the host.

Pets must be declared at the time of booking. The host reserves the right to decline pets based on size, number, or specific stay conditions.

Guests remain fully responsible for any damage or disturbance caused by their pet.

 

14. Smoking & Vaping Policy

The accommodation is strictly non-smoking.

Smoking or vaping inside the property (including bedrooms, bathrooms, and indoor common areas) is strictly forbidden.

Guests may smoke outside, provided safety rules are respected and no cigarette butts or litter are left in the garden or outdoor areas.

 

15. Damages, Loss, and Breakages

Guests are responsible for the property, its furniture, equipment, and contents during their stay.

Guests are accountable for any damage, loss, or deterioration caused by themselves, their accompanying party, or their pet resulting from abnormal or careless use.

Normal wear and tear of furniture and equipment will not be charged to the guest.

In the event of damage, the host reserves the right to request reimbursement for the reasonable, documented cost of repairs, replacement, or restoration.

Guests agree to report any damage or malfunction as soon as possible during their stay to enable prompt action.

 

16. Absence of Security Deposit

No upfront security deposit is required at booking.

The absence of a pre-collected deposit does not relieve the guest of their financial responsibility for damage. In the event of post-departure damage, the host will issue an itemized statement of costs to the guest for payment.

 

17. Linen and Amenities

Bed linen, bath towels, and kitchen towels are provided.

All equipment and items provided must be used in accordance with their intended purpose and any instructions provided.

Guests agree not to remove, sell, damage, or modify any provided items or equipment.

 

18. Garden and Parking

The property includes a private garden and a dedicated private parking space.

Parking is reserved exclusively for registered guests during their stay.

The host cannot be held liable for damage, theft, or vandalism affecting vehicles or contents left inside, except in cases of proven host negligence.

 

19. Liability

The host commits to providing accommodation matching the description presented at booking and ensuring normal maintenance.

The host shall not be held responsible for temporary service disruptions beyond her control (such as power, water, or internet outages) or unpredictable external events.

Guests are responsible for their personal belongings and valuables during their stay.

 

20. Complaints & On-Site Assistance

Any issues regarding the property or its operation must be reported to the host as soon as possible so that steps can be taken to resolve them during the stay.

Any formal post-stay complaints must be sent to the host in writing within a reasonable timeframe following the issue.

 

21. Personal Data Protection

Personal details collected during booking are used for reservation management, payments, guest check-in, invoicing, and compliance with statutory administrative obligations.

Data will not be used for commercial marketing without explicit consent.

In accordance with applicable data protection legislation (GDPR), guests have rights of access, rectification, erasure, and objection regarding their personal data.

Requests regarding personal data can be addressed to: bonjour@le5surthau.com

 

22. Consumer Mediation

In the event of a dispute, the guest must first contact the host in writing to seek an amicable resolution.

In accordance with Articles L. 611-1 et seq. of the French Consumer Code, consumers may, following an unsuccessful written claim, access free consumer mediation services.

• Designated Consumer Mediator: SOCIETE MEDIATION PROFESSIONNELLE

• Address: RUE MARC SANGNIER, 33130 BEGLES, FRANCE

• Website: https://www.mediateur-consommation-smp.fr

 

These details are also displayed on the Le 5 sur Thau website and applicable contractual documents.

 

23. Governing Law

These Terms are governed by French law.

In the event of a dispute, the parties will first seek an amicable solution. Failing that, legal jurisdiction rules applicable to consumer contracts shall apply.

 

24. Acceptance of Terms

Confirmation of a direct booking implies that the guest acknowledges having read, understood, and accepted these General Terms and Conditions of Sale and Booking.

These Terms, along with the booking confirmation details, constitute the entire agreement between host and guest.

 

Le 5 sur Thau – Mèze

A little corner of paradise on the Thau Lagoon.